Shipping Policy

Last updated: 2026

1. Delivery Area

We currently deliver orders only to addresses within the United Kingdom.

2. Order Processing

Orders are processed after payment has been successfully completed and the order has been accepted. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational factors.

3. Delivery Options and Charges

Available delivery methods, estimated delivery times, and applicable delivery charges will be displayed during checkout before you complete your purchase. Delivery charges may vary depending on the delivery method, destination, order size, or other relevant factors.

4. Estimated Delivery Times

Delivery estimates shown during checkout are provided to help you understand when your order is expected to arrive. Unless another delivery timeframe has been agreed with you, goods will be delivered within 30 days from the date the contract is concluded. Delivery estimates are not guaranteed where delays occur due to circumstances outside our reasonable control.

5. Dispatch Confirmation

Where available, we may send you a dispatch confirmation after your order has been prepared and handed to the delivery provider. Tracking information may also be provided where the selected delivery service supports tracking.

6. Delivery Address

Please ensure that the delivery address provided during checkout is complete and accurate. We cannot guarantee that an address can be changed after an order has been dispatched. If you notice an error in your delivery information, please contact us as soon as possible.

7. Delivery Delays

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including courier disruption, severe weather, transport issues, or periods of unusually high demand. If we become aware of a significant delay affecting your order, we will take reasonable steps to provide updated information where possible.

8. Missed or Unsuccessful Delivery

If a delivery attempt is unsuccessful, the delivery provider may leave instructions explaining how to arrange another delivery attempt or collect the parcel. It is your responsibility to follow any instructions provided by the delivery provider within the stated timeframe.

9. Missing Orders

If your order has not arrived within the expected delivery period, please contact us with your order details. We may need to investigate the delivery with the relevant carrier before determining the appropriate next step.

10. Damaged Parcels

If your parcel or products arrive damaged, please contact us as soon as reasonably possible. Where possible, include your order number, a description of the issue, and clear photographs of the packaging and affected product.

11. Product Availability

All orders are subject to product availability. If we are unable to supply a product after you have placed an order, we will contact you and arrange an appropriate refund where required.

12. Contact Us

Sonice City Limited
Company number: 17151928
Email: contacts@sonicecitylimited.com