Privacy Policy

Last updated: 2026

1. Who We Are

Company number: 17151928
Registered office: 14 Fourth Street, Blackhall Colliery, Hartlepool, England, TS27 4EP
Email: contacts@sonicecitylimited.com

2. Information We May Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

• Identity information, such as your name.
• Contact information, including your email address, telephone number, billing address, and delivery address.
• Order information, including products purchased, order history, delivery details, and returns.
• Transaction information relating to payments and refunds.
• Communications you send to us, including customer-service enquiries and other correspondence.
• Technical information such as IP address, browser type, device information, and information about how you interact with our website.
• Marketing and communication preferences where applicable.

3. How We Collect Information

We may collect information directly from you when you:

• place an order;
• contact us;
• request customer support;
• subscribe to communications where available; or
• otherwise provide information through our website.

Some technical information may also be collected automatically through cookies and similar technologies when you use the website. We may receive limited information from service providers involved in processing payments, delivering orders, hosting the website, or supporting our business operations.

4. How We Use Personal Information

We may use personal information to:

• process, manage, and deliver orders;
• process payments and refunds;
• communicate with you about an order;
• respond to questions and customer-service requests;
• manage returns, complaints, and disputes;
• maintain and improve our website and services;
• protect our business against fraud, misuse, and security threats;
• maintain appropriate business and accounting records;
• comply with applicable legal and regulatory requirements; and
• send marketing communications where we have an appropriate lawful basis to do so.

5. Our Legal Bases

Depending on the circumstances, we may process your personal information because:

• processing is necessary to perform a contract with you, such as processing and delivering an order;
• processing is necessary to comply with a legal obligation;
• processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests; or
• you have given consent where consent is required.

6. Payments

Payments may be processed by third-party payment service providers. We may receive transaction-related information needed to confirm and manage your purchase, but payment providers may process payment information directly under their own privacy practices.

7. Sharing Personal Information

We may share personal information where necessary with trusted third parties that help us operate our business, including:

• payment service providers;
• delivery and logistics providers;
• website hosting and technology providers;
• customer-support and communication providers;
• professional advisers such as accountants or legal advisers; and
• government authorities or regulators where disclosure is required or permitted by law.

We do not disclose personal information to third parties simply for their own unrelated purposes.

8. International Transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and meeting legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it is held.

10. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, understand how the website is used, remember preferences, and support other features. Where required, non-essential cookies will be used based on the choices or consent provided through the website.

11. Marketing Communications

Where permitted, we may send information about Wilton Style, our products, or promotions. You can withdraw your consent or opt out of marketing communications at any time by using the unsubscribe option provided in a message or by contacting us.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of certain information where applicable; and
• withdraw consent where processing is based on your consent.

These rights may be subject to legal limitations or exceptions.

13. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies and practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable data-protection requirements. The latest version will be published on this page with an updated date.

16. Contact Us

Sonice City Limited
14 Fourth Street, Blackhall Colliery, Hartlepool, England, TS27 4EP
Company number: 17151928
Email: contacts@sonicecitylimited.com